FAQs

How can we help you?

About Alternaleaf

Consultation Bookings

Patient Platform

Insurance & Benefits

My Medication & Prescriptions

Concession Program

Alternative Medicine

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About Alternaleaf

Is Alternaleaf an approved medical clinic?

Alternaleaf is Australia's largest alternative medicine clinic, focusing exclusively on natural treatments for therapeutic relief. Our clinic connects patients with qualified Ahpra-registered doctors and nurses who are experienced with and able to prescribe alternative medicine products for a spectrum of physical and mental conditions.

Why choose Alternaleaf?

As Australia's most trusted alternative medicine clinic, Alternaleaf provides empathetic, comprehensive and seamless medical care. Our qualified Ahpra-registered health clinicians are experienced in prescribing alternative medication for a spectrum of physical and mental conditions, personalising treatments to suit your condition and requirements.

Take your telehealth consults from the comfort of home and (if eligible) your medicine will be delivered discreetly to your door.

Plus, the Alternaleaf patient portal makes it easy to manage and schedule regular check-ins with your doctor, order or refill your medication and track deliveries - all in one place.

Can I access Alternaleaf even if I live remotely?

Absolutely! Alternaleaf operates as a fully online medical clinic. Our appointments are conducted seamlessly through telehealth, allowing you to access our service conveniently from the comfort and privacy of your home, regardless of your location. If you're eligible for alternative medicine, your assigned doctor will customise a prescription to address your specific condition and preferences during your consultation. Additionally, we provide affordable and discreet medicine delivery services across Australia.

How can Alternaleaf help someone like me?

Whether you're exploring alternative healthcare options for the first time or have had extensive experience with holistic medicine, we're here to connect you with highly qualified doctors and nurses who are experienced in alternative treatments.

Following your tailored consultation, your assigned doctor will conduct a thorough evaluation of your suitability for alternative medicine products. We're committed to supporting your path to improved health, so don't hesitate to contact our Patient Care team with any queries.

Our Patient Care team is here to support your journey to better health. To get started with Alternaleaf, complete our complimentary 30-second pre-screening questionnaire to see whether alternative medicine is right for you.

Consultation bookings

Can I make a consultation booking if I don’t have a medicare card?

Yes, you can still make an appointment with Alternaleaf even without a Medicare card. If you don’t have a Medicare card, you will need to provide an Individual Healthcare Identifier (IHI) number. The nurse will ask for this during your consultation.

An IHI is a unique number used to identify you for healthcare purposes, ensuring that your health information is correctly matched to you.

How to get an IHI:

Online: The quickest way is through your myGov account. If you don’t have one, you can easily create an account on the myGov website.

By Form: If you can’t apply online, you can use the "Request an Individual Healthcare Identifier" form. This method takes longer and requires you to provide acceptable identity documents.

Remember, you must be in Australia to apply so we can verify your identity.

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How much does a consult cost?

Your initial consultation at Alternaleaf costs $59. This includes a 20-minute appointment with a nurse and a 10-minute appointment with an Ahpra-registered Alternaleaf doctor. If, during this consultation, your assigned doctor determines that alternative medicine isn't suitable for your needs, we'll issue a full refund.

Follow-up consultations are also priced at $59. During these sessions, your doctor will review your treatment progress, ensuring its effectiveness, and make any necessary adjustments to your prescription.

Do I need a referral?

No referral is required to see an Alternaleaf doctor. Before we invite you to book your first consult with us, you'll need to complete our 30-second pre-screening form to help inform us of your eligibility for alternative medicine.

What happens during an Alternaleaf consultation?

After completing the pre-screening form, you’ll book your initial 20-minute nurse consultation. The nurse will listen to your concerns, review your medical history, assess your current symptoms, and discuss your experience with alternative healthcare. You can ask any questions you have during the consultation, ensuring your circumstances are fully understood. Afterwards, you’ll meet with a doctor to discuss your personalised care journey and explore potential treatment options that suit your needs.

Can I reschedule my Alternaleaf appointment?

Yes, you can reschedule your appointment free of charge up to 24 hours before your scheduled time. If it’s less than 24 hours before your appointment, you’ll need to cancel and book a new one. To reschedule or cancel your booking, please use the link provided in your consultation email.

Follow-up appointments can be managed through the Alternaleaf Patient Portal. If you require further assistance, please reach out to our Patient Care Team at info@alternaleaf.com.au or 1800 864 878.

What is Alternaleaf's cancellation policy?

At Alernaleaf, we understand that unexpected circumstances may arise, making it challenging for your to keep your scheduled consultation. If you need to cancel an appointment, we request a minimum of 24 hours' notice. This allows us to efficiently serve all our patients and ensure access to those who need it. Please note that you may not be eligible for a refund for cancellations made less than 24 hours before your appointment.

Is there a minimum age for a consult?

At Alternaleaf, your well-being comes first. If you are considering alternative medication and care for your child, we recommend reviewing the TGA Guidelines in relation to SAS Category B (patients under 18 years of age).

Why do I need a follow-up consult?

Follow-up consults let your doctor check in on your progress and make sure that your treatment plan is having the desired effect. You'll be able to ask any questions you may have and can discuss changes you might want to make to your prescription, as well as request reissues.

How quickly can I book a consult?

Availability varies based on demand, but typically you can book an appointment with an Alternaleaf nurse within 24-48 hours.

Are Alternaleaf consults telehealth or face-to-face?

Alternaleaf, Australia's largest holistic health clinic, operates entirely online to provide efficient service to our patients. Our consultations are conducted via telehealth, enabling you to connect with our alternative health services conveniently from the comfort and privacy of your home.

Will I be refunded for my consult if I’m not eligible?

If your doctor determines alternative medicine treatment is not right for you, rest assured that you'll receive an automated refund of any consultation fee to your original form of payment.

How do I cancel my consult?

If rescheduling isn’t an option and you need to cancel your consult, there are a number of ways to do so.

Cancel via your confirmation email
Simply select the “Cancel” CTA from the confirmation email you will have received after booking your consultation.

Email our Patient Care Team
‍Request a cancellation by emailing info@alternaleaf.com.au

Call our Patient Care Team
‍Request a cancellation by calling 1800 864 878

I had to cancel my consult. How do I rebook?

If you would like to rebook your consultation, you can do so at alternaleaf.com.au.

Patient Platform

How do I get an Alternaleaf patient account?

If your Alternaleaf doctor issues a prescription in your appointment, you'll be sent an email inviting you to activate your Alternaleaf account. From the patient portal you'll be able to see your prescription and order medication.

What is the Alternaleaf Patient Portal?

The Alternaleaf Portal is a personalised patient platform for Alternaleaf patients that allows you to order medication, book follow-up appointments and check the status of your prescriptions.

Insurance & Benefits

What is a patient card and how do I get one?

Your Alternaleaf personalised patient card is proof of your status as an alternative medicine patient. It will be sent to your home address after your doctor issues your prescription. You will receive the card within 3 to 6 weeks after your first prescription approval.

Do you offer benefits to concession card holders?

Yes, the Alternaleaf Concession Program is available to all holders of a Commonwealth-issued Health Card, Veterans Card or Seniors Health & Pensioner Concession Card.

As a member of the program, you'll receive 10% off all consultation costs and prescribed medicines, as well as access to a concession product range that costs 44% less than comparable products (as of June 2023).

Can I claim my consult through Medicare?

Currently, Alternaleaf consultations cannot be claimed through Medicare.

Does health insurance cover alternative treatments?

Most private health insurers cover some or all of the costs for alternative medicine treatments. However, some of Australia's major health insurers still don’t offer coverage for alternative health solutions. So make sure you check your insurance coverage before making a claim.

My Medication & Prescriptions

How long does my prescription last?

Prescriptions typically last for 6 months and come with a certain number of repeats. If your prescription expires before you use all the repeats, you won't be able to use them.

What are the ongoing costs for alternative healthcare services at Alternaleaf?

Unfortunately, ongoing healthcare costs cannot be disclosed upfront as they vary depending on your doctor's recommendations and individual needs. Follow-up consultations with Alternaleaf cost $59, which is the same as your initial consult. These online appointments allow you to ask questions and adjust your personalised care journey with your doctor. We recommend scheduling follow-up consultations every six months to review your care.

All patients receive complimentary access to our Patient Care Team via phone and email for clinic support.

How do I get a repeat prescription?

If you have used up all the repeats on a prescription and need it to be re-issued, book a follow-up appointment with your doctor using your Alternaleaf Portal.

Can I make changes to my prescription?

As with all prescribed medication, the only way to make changes to a prescription is by talking to your doctor. You can book a follow-up appointment to discuss your prescription using your Alternaleaf Portal.

Which pharmacies does Alternaleaf work with?

When an Alternaleaf doctor prescribes you alternative medicine, you can be confident knowing that the prescription is processed and dispensed by a local pharmacy. The medication will be promptly dispatched to you via Express Post. Our Australian-based partner pharmacies provide a comprehensive range of reputable alternative medicine brands.

What is an alternative medicine Authorised Prescriber?

In Australia, any doctor holds the legal authority to prescribe alternative medicine. However, the majority of prescriptions in Australia are issued by Authorised Prescribers (APs). These doctors have obtained special dispensation from the TGA to prescribe alternative medicine to patients under specific circumstances. Every one of Alternaleaf's doctors are Authorised Prescribers and can issue prescriptions, streamlining the process and resulting in faster medicine delivery.

Concession Program

How do I get a concession discount if I'm already a patient?

If you're already a patient and want to join the Alternaleaf Concession Program, contact the Patient Care Team by emailing info@alternaleaf.com.au or calling 1800 864 878.

How do I get a concession discount if I'm not a patient yet?

During your consultation, the nurse will ask if you have any relevant concessions. If you have a Commonwealth-issued Health Card, Veterans Card or Seniors Health & Pensioner Concession Card, the nurse will enter your details into the system and your concession discount will be automatically applied.

How do I get access to the concession product range?

If you're registered as a concession patient, you can ask your Alternaleaf doctor about the concession product range at your next appointment.

What if my concession card expires?

If your card expires, your membership of the Alternaleaf Concession Program will lapse and you'll lose access to your consultation and medication discounts. You'll need to submit your new card details by emailing info@alternaleaf.com.au. Existing prescriptions for concession brands will remain active until consumed or the prescription expires.

What type of concession cards do you accept?

The Alternaleaf Concession Program is available to all holders of a Commonwealth-issued Health Card, Veterans Card or Seniors Health & Pensioner Concession Card.

Alternative Medicine

Who might benefit from alternative medicine?

Alternative medicine can be prescribed for over 140 medical conditions with various products such as flower, oils, topicals, and sprays available through the Special Access Scheme (SAS). Individuals who haven't found relief with conventional treatments for stress, pain, lack of sleep or other issues may benefit from alternative medicine.

What are the potential benefits of alternative treatment in Australia?

At Alternaleaf, we offer Australians a personalised and supportive approach to healthcare, providing simple access to alternative care options that can lead to an improved quality of life. Our alternative treatments complement conventional approaches by managing symptoms and side effects through tailored treatment plans using high-quality alternative medicine products. We give Australians simple, straightforward access to alternative care options to enhance overall wellbeing and promote a healthier lifestyle.

How can we help you?

Firstly, do you have a medical condition that has lasted for longer than 3 months?

Have you previously attempted to treat this condition?

Now a little more about your treatment. Did previous treatment(s) fail to provide full relief or cause unwanted side effects?

And to check, are you currently pregnant, breastfeeding or trying to conceive?

Do you have a history of psychosis, or have you ever been diagnosed with schizophrenia or bipolar type 1 or 2?

Just one last thing!

Based on your provided information, you are currently ineligible for an Alternaleaf nurse consultation.

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